1. Shipping Policy

1.1 Order Processing

  • All orders are processed within [X business days] after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

1.2 Shipping Methods & Delivery

  • We deliver through trusted courier partners across Pakistan (and internationally, if applicable).

  • Estimated delivery time: [e.g., 2–5 business days for local orders, 7–14 business days for international orders].

  • Delivery times are estimates only and may vary due to unforeseen delays (e.g., weather, courier issues, customs for international orders).

1.3 Shipping Charges

  • Shipping charges are calculated at checkout and may vary based on location, order weight, and courier service.

  • Free shipping may be offered on orders above [insert amount] (if applicable).

1.4 Tracking

  • Once your order has shipped, you will receive a tracking number by email or SMS to monitor your shipment.

2. Return & Refund Policy

2.1 Eligibility for Returns

  • Items can be returned within [X days, e.g., 7–14 days] of delivery.

  • Products must be unused, unworn, and in their original packaging with all tags intact.

  • Certain items (e.g., personal care, sale items, customized products) may not be eligible for return due to hygiene or clearance policies.

2.2 Process for Returns

  1. Contact us at [insert email/phone/WhatsApp] with your order number and reason for return.

  2. Our team will review your request and provide return instructions.

  3. Ship the product back to us using the provided address. Customers are responsible for return shipping costs (unless the product was defective or incorrect).

2.3 Refunds

  • Once your return is received and inspected, we will notify you of approval or rejection.

  • Approved refunds will be processed within [X business days, e.g., 7–10 working days] to your original payment method.

  • Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective product).

2.4 Exchanges

  • Exchanges are subject to product availability. If unavailable, a refund or store credit will be issued.

3. Damaged or Incorrect Items

  • If you receive a damaged, defective, or incorrect product, please contact us within [48 hours] of delivery.

  • We will arrange a replacement or full refund at no additional cost.

4. Contact Us

For any shipping or refund inquiries, please reach us at:

TheFloria